Question 1

WHY HIRE A VIRTUAL STAFF?

Accepted Answer

• Educated Workforce:
 
Hire highly educated degree wielding staff at a reasonable rate, reducing your cost and driving your efficiencies upward.The Philippines is the highest rate of English speakers in Asia, with huge emphasis in education, and share a similar culture to North Americans.
 
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We’re able to offer a competitive salary locally while remaining cost efficient due to low cost of living in Asia. Expand your workpool options with a hard working educated population while remaining under budget.
 
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Reduce your office space needs with virtual staff, reducing your overall overhead expenses.
 
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We handle all payroll, HR, and time sheets to ensure smooth sailing and saving you time to focus on what really matters.

Question 2

HOW DOES HIRING A VIRTUAL STAFF WORK?

Accepted Answer

Once you provide us with your preferred hiring criteria, we'll send you a shortlist of staff to choose from. Your dedicated virtual staff will work from home and coordinate with your current team online. You would treat them the same as if they were local, build a relationship, and progress forward together.

Question 3

WHICH TIME ZONE AND HOURS WILL THEY WORK?

Accepted Answer

Virtual Staff work during your chosen hours of operations. Full-time work for 9 hours a day with 1 hour lunch break, Part-time works 4 hours a day, with both for 5 days per week. Overtime is available at the normal hourly rate.

Question 4

HOW DO YOU FIND THE BEST VIRTUAL STAFF?

Accepted Answer

Our HR specialist/Psych expert conducts thorough background checks, multiple interviews, personality/psychological tests and an exam designed to push applicants through the needle to find the top candidate. We ensure they have a reliable internet connection and computer to meet job requirements.

Question 5

WHAT POSITIONS CAN I OUTSOURCE?

Accepted Answer

If the position can be performed online, it can be filled with a dedicated virtual professional. The options are limitless, here are just a few examples of virtual staff positions:
 
•  Customer Service Representative
• Virtual Assistant
• Marketing
• Sales & Customer Operations
• Tele-marketing
• Web Development
• Graphic Design
• IT
• Content Writing
• Photo / Video Editing
• Accounting
• Human Resources
• Administrative Support
• Data Entry & Management
• Sourcing and Procurement

Question 6

HOW DOES BUSINESS PROCESS OUTSOURCING (BPO) WORK?

Accepted Answer

The main difference between staffing and BPO remains in the management of the staff. BPO is a full service outsource of a portion of your business operations, we would handle all aspects of the outsourced operations such as:
 
1. Data Entry & Processing Services
2. Customer Care Services
3. Payroll Processing Services
4. IT Services
5. Transcription Services
6. Technical Support
7. Billing & Collection Services
8. Customer Relationship Management Services
9. Accounting and Finance Outsourcing Services
10. Insurance back-office Services
11. Legal Support Services
12. Administrative Support
13. Research, Analysis and Writing Services
 
BPO is a great alternative to hiring and setting up a dedicated department to reduce cost and time, increasing your speed and efficiency of the outsourced function with a team of experts, allowing you to focus on your core business areas.

Question 7

VIRTUAL STAFF VS BPO DIFFERENCES?

Accepted Answer

Your company will train and manage your new Virtual staff as a part of your team, with the main difference being their location. Alternatively, you can utilize our Business process outsourcing service that does not require the management or training of virtual staff.

Frequently Asked Questions